Terms & Conditions

COPYRIGHT /LEGAL NOTICE

Your use and access to this website is subject to the following terms and conditions and all applicable laws. By viewing or using this website you agree to be bound by these terms, conditions and laws.

LIABILITY LIMITATION
OLIVER'S COLLAR DOG TREAT BAKERY & BOUTIQUE (herein known as Oliver's Collar), OLIVERSCOLLAR.COM, ITS AFFILIATES AND ANY DIRECTORS, OFFICERS, OWNERS, EMPLOYEES, AGENTS, CONTRACTORS, SUBCONTRACTORS OR AGENTS OF THE FOREGOING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT OR SPECIAL DAMAGES, RESULTING FROM THE USE OR INABILITY OF USE OF ANY CONTENTS ON THIS WEBSITE (OR A WEBSITE LINKED TO THIS WEBSITE), EVEN IF CAUSED BY OLIVERSCOLLAR.COM’S OR ITS AFFILIATE’S NEGLIGENCE OR IF OLIVERSCOLLAR.COM OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING, OR BOTH.

THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE EXTENT THAT APPLICABLE LAW PROHIBITS THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. OLIVERSCOLLAR.COM’S TOTAL LIABILITY TO YOU HEREUNDER SHALL NOT EXCEED YOUR ONLINE CHARGES FOR ACCESSING THIS WEBSITE.

Non-Confidential Use of Your Postings
Any communication or material you post or transmit to OLIVERSCOLLAR.COM is, and will be treated as, non-confidential and non-proprietary. By transmitting or posting any communication or material to this website you agree that OLIVERSCOLLAR.COM or any of its affiliates may use, including without limitation, reproduce, transmit, publish, broadcast or post, your communication for any purpose.

Restricted Material
You agree not to post or transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic or profane material or any material that constitutes or encourages criminal conduct or that violates any law.

Trademarks
Unless otherwise noted in the contents of this website, all names, logos and marks appearing in this website are trademarks owned or used under license by OLIVERSCOLLAR.COM or its affiliates. Other trademarks are the property of the respective trademark’s owner. Unauthorized use of any trademark or content on this website is strictly prohibited.

Ground Shipping Charges
We ship our ground packages using FedEx. Shipping charges are based on total weight of the entire order.

Order Processing
Orders are processed for shipment 7 days a week. Normal shipping turnaround times apply, with exceptions for our shipping partners' terms of delivery and scheduling options, holidays, inclement weather, and any unforseen scheduling delays such as accidents, natural disasters, or other delays that are out of our control. Customers will not hold Oliver's Collar liable for delays. Oliver's Collar and OLIVERSCOLLAR.COM approve no whole or partial refunds for delayed deliveries, unless discussed and approved directly with or by OWNER. To discuss the possibility of a whole or partial refund due to delivery delays, please call us immediately at 919-401-4888 or email us at oliverscollar@gmail.com.  

Canceling Orders
If you need to stop an order that has not already been shipped, we may be able to cancel it. To do so, please call us immediately at 919-401-4888 or email us at oliverscollar@gmail.com.  However, if your order has already been shipped, we will be unable to cancel it.

Change of Delivery Address
If you need to change the delivery address on an order, please call us immediately at 919-401-4888 or email us at oliverscollar@gmail.com  However, if your order has already been shipped, we are unable to change the delivery address.

Sales Tax
Sales tax is charged on total merchandise.

No Email Confirmation of Charges was Received
If you do not receive your order confirmation within twenty-four hours of placing your order, there might be a delay on the web due to traffic or other unforeseen causes. If this happens, please call us immediately at 919-401-4888 or email us at oliverscollar@gmail.com to ensure that your order has been received.

PRIVACY POLICY

Oliver's Collar and OLIVERSCOLLAR.COM understands that making purchases online involves a great deal of trust on your part. We take that trust seriously and hope this privacy policy (the “Policy”) will help you understand what kind of Personal Information we may gather about you when you visit the Oliver's Collar website located at https://www.oliverscollar.com/, how we may use the Personal Information you have provided to us, to whom we disclose such Personal Information.

If you do not agree to the terms of this Policy, you should not use the Site. We reserve the right to update or modify this Policy from time to time, and such changes to the Policy will be effective immediately, therefore please bookmark this page and review it periodically to assure familiarity with the most current version of the Policy.

WHAT INFORMATION WE COLLECT ABOUT YOU

When you visit our Site, we collect information directly from you as well as through the use of cookies and web beacons about (i) your computer such as its IP address, operating systems and browser software; (ii) the website that you came from before visiting our Site, which pages of the Site you visited, the order in which you visited those pages, and which hyperlinks you clicked; and (iii) demographic information about you regarding age and range of income levels.

This is all done for the purposes of (i) assessing our Site traffic and the effectiveness of our Site content; (ii) diagnosing problems with our servers, and (iii) improving the quality of your Site visits. We may also collect information pertaining solely to corporations, government or educational entities, or other business or non-profit, which at times may involve us purchasing third party information about businesses and other entities from others. The company information we purchase may include the number of employees or annual sales information or similar information to better serve our organizational customers. We may use any such corporate information without restriction. We also collect your Personal Data, which we explain further directly below. We do not track our Site visitors when they are on third-party websites.

COOKIES

Upon visiting our Site, we will assign you a unique ID in the form of a “cookie”. A cookie is a piece of information that is sent to your browser by a website that helps websites such as our Site to remember information about your visit and save your preferred settings. Cookies are also used for such purposes as facilitating and personalizing your shopping and ordering experience, keeping track of your shopping basket during your visit, helping diagnose problems with our server and administering our Site. In our case, we may use the information collected through cookies for marketing purposes to inform you of special offers, to better understand your needs, or to answer your questions.

WHAT PERSONAL INFORMATION WE COLLECT

We collect only that Personal Information that you specifically and voluntarily provide to us while using our Site. For the purpose of this Policy, we define Personal Information as information that identifies you as a specific individual, for example, your name, account number, physical or email address, and phone number. We collect your Personal Information when you:

– Make a purchase
– Create an account
– Participate in a survey
– Register at our website

Please note the site is intended for use by residents of the U.S. only who are over the age of eighteen (18). We do not knowingly collect Personal Information from children younger than thirteen (13) years of age.

HOW WE USE THE PERSONAL INFORMATION WE COLLECT

We use the Personal Information that you provide us to 1) fulfill requests for products, services and/or information, 2) provide customer service, 3) offer products and services to you, 4) measure and improve the effectiveness of our Site and our marketing endeavors, 5) tailor our online offerings to your preferences, 6) administer promotions or surveys, or 7) achieve other business purposes as permitted under applicable law.

DISCLOSING INFORMATION TO OUTSIDE PARTIES

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.